Email Interview

Due to the fast pace lifestyle of the world, and me being in grad school and working 20 hours a week I find my free time very little.  This is also true for companies.  So instead I had to go to emailing, so that way the person I was asking the questions to would be able to answer them whenever possible.

Kevin's Carpet
859-381-1802
Email sent: 9/6/11 @ 2:02 PM
Replied: 9/9/11 @ 11:39 AM
Kevin Holleran, Owner

How long have you been in the carpet business?

I have been in the flooring business for about 13 years.

What is the main selling element for people when they are buying carpet? Cost? Colors available? etc

Most people know little or nothing about flooring because it is something they only purchase once or twice a lifetime. The most important element in a carpet purchase should be the fiber the carpet is made with.  The area and use should be considered as different fibers have characteristics and performance strengths and weaknesses.  The next element should be style, then cost, and lastly color.

Do you sell and advertise eco-friendly carpet?  If so which ones? And what materials are they made from?

We sell and advertise many lines of carpet that are eco-friendly.  Mohawk makes much of their polyester fiber out of recycle soda bottles.  Most nylon fibers can be recycled and made into carpet again.  Mohawks Smartstrand fiber is made with corn.

Could you tell me more about Dupont Sorona Bio-PHO?  How popular is this?

The Dupont Sorona fiber is gaining popularity very fast.  It is the only fiber that is inherently stain resistant and very durable in high traffic areas.

Where are your carpets made?  Locally? What about the eco-friendly carpet?

A large portion of all the carpet made in the world is made in Dalton, Georgia.  Dalton is home to the three largest carpet producers and many smaller mills.

Do you install the carpet? If so, do people ever call you up to dispose of their old carpet?  If so, what do you do with the old carpet? Recycle? Landfill?

We install all the products we sell.  All of the rebound cushion is picked up by a company that sells it to a recycler.  Unfortunately all the old carpet is sent to the landfill.  Although most could be recycled, there are currently no logistic line to get it back to the manufacturer.

Would I be able to get carpet samples?

Samples have been increasingly hard to come by.  We don't even let our customers take them.  The salespeople take them to the customer and bring them back.